Frequently asked questions

General questions

How does Alehost manage holiday apartments? 

A/ We take care of everything! At ALEHOST, our full holiday property management service lets you leave the work to us: we create the listings, develop the best pricing strategy, select your guests, support them throughout their stay and make sure they have the best experience. You do not have to handle anything, because we manage cleaning, payments, replenishment of supplies and linen. All-inclusive really means all-inclusive!

Where does Alehost operate?

A/ We provide end-to-end holiday apartment management in Madrid, Oviedo and Seville. We also offer remote rental management throughout Spain.

Who can become an Alehost client?

A/ Anyone who wants to let their property for short or medium-term stays and is considering delegating its management. Our owners want to earn an income from their apartment by turning it into a holiday rental.

What requirements should my apartment meet?

A/ We offer full management in Madrid, Oviedo and Seville, and remote rental management throughout Spain. Our service is always tailored to the property and includes an initial assessment of each holiday let. To get started, simply send us your contact details and up-to-date photographs of the apartment. 

Can Alehost manage several of my properties?

A/ Yes! If your holiday properties meet all the required location, quality and layout criteria, we can manage them. Let us know in the contact form!

Holiday rental management

Where do you advertise apartments so that guests can find them?

A/ ALEHOST works with the leading platforms and online travel agencies with the strongest results and market share. Our main partners are Airbnb and Booking.com, but we work with more than 50 agencies.

How soon will my apartment be ready to advertise?

A/ Once you hand over the apartment and the relevant documentation, we create a listing designed to appeal to guests and publish it the following week.

Where can I check on my apartment?

A/ You will always have a way to contact us. We provide ongoing, personalised support by email and telephone. You also have access to our platform, where you can transparently view bookings, available dates and booking prices in real time, and even block dates for your own use whenever you need to!

Can I access my holiday apartment’s account while you manage it?

A/ Of course! You can access your account to see booking status, guest profiles, the income generated by your holiday apartment, the availability calendar and guest reviews. You can also block or release dates in your calendar as you wish.  

Fees and payments

The answers in this section refer to full management. You can view our full management fees. If you are looking for remote management, see remote rental management on its dedicated page.

How do you ensure my apartment’s profitability?

A/ We handle every aspect of your holiday property: creating your listing, selecting the best guests, managing the account, keeping communication flowing with owners and guests, and taking care of the daily logistics. Together, these provide effective end-to-end rental management. Before marketing your property, we carry out an initial assessment to identify the prices that best balance occupancy and returns. We use supply and demand data, competitors’ prices, booking windows and other factors to maximise your apartment’s income potential.

How long is your contract with owners?

A/ Our contract has no minimum term or minimum fees. It is that simple! We want you to stay with us for a long time, and only because you love what we do!

Where can I see my invoices?

A/ Our service includes a monthly report sent by email, covering activity at your holiday property, income, expenses, occupancy and, of course, invoices. You can also view them through our platform. 

How do I receive my payments?

A/ Payments go directly into the bank account you provide. We believe in transparency, so we do not handle the payments: you receive them directly from the platforms.

How soon do I receive my payments?

A/ You do not have to wait until the end of the month! You receive payment on the first or second day after each booking begins. 

Services

When do you clean my holiday apartment?

A/Our professional cleaning team keeps your property spotless. Cleaning takes place immediately after each departure so that the apartment is ready for the next guests as soon as possible. 

Do you carry out the cleaning yourselves?

A/ Yes. Alehost has its own team, and we assign a person to take responsibility for your apartment. This ensures your apartment receives careful, consistent attention from the same person, who also checks it after each guest leaves.

Who pays for cleaning?

A/ The guest pays for cleaning when making the booking.

Is replenishing cleaning supplies included?

A/ Of course! At ALEHOST, all-inclusive means all-inclusive! We replenish cleaning supplies, toiletries, toilet paper and other essentials. You do not have to worry about anything or make any additional payment. 

Is laundry included?

A/ Professional laundry is included too. We use high-quality percale linen and 600 g towels in every apartment. Their replacement and cleaning are also included in our fee. 

What other services do you provide at my holiday apartment?

A/ We go as far as we can so that you do not have to worry about anything, whether you live abroad or are simply unable to handle it yourself. Tell us about your situation and we will find a solution!

Maintenance

What does the maintenance service include?

A/ All tasks that do not require a specialist professional or expenditure arising from damage, such as replacing a broken fridge. We carry out monthly preventive maintenance, including minor repairs and leaks, filter cleaning, checks on traps and drains, touching up small areas of damaged paintwork, and checking drawers, cupboards, window catches and similar items. 

How do you handle work that is not included in maintenance?

A/ We obtain quotations to resolve the issue, and you decide which option is best. 

What happens if there is a problem in my apartment?

A/ After check-out, we inspect the apartment to make sure it is in perfect condition. If an issue requires contacting the insurer, do not worry! We take care of submitting the necessary claims.

Tax matters

Do I need home insurance for my holiday apartment?

A/ Yes. Properties must have home insurance covering natural disasters or fire. Holiday rentals are an income-generating activity, so public liability insurance is also required. 

Do you arrange home insurance for me?

A/Our partner advises you on the licensing process and operating requirements, giving you peace of mind.

Do you arrange the tourist licence for me?

A/ Contact us about the procedures required to start operating a holiday property. 

Do I have to declare my holiday apartment’s income?

A/ Yes, income from holiday properties must be declared as income from real estate after deducting all expenses necessary to generate that income.